Refund Policy

At FoamsNet, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer refunds and exchanges under the following conditions.

1. Refund Policy

Eligibility for Refunds

• You may request a refund within 14 days of receiving your order.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Final sale items (marked "Non-Refundable") are not eligible for refunds.

Refund Process

1. Submit a Request – Email us at service@foamsnet.com with:

   • Your order number

   • Product name & reason for return

   • Photos (if applicable, e.g., damaged item)

2. Approval & Return Instructions – We will review your request and provide a return authorization and shipping instructions.

3. Ship the Item Back – Send the product to our return address (provided via email).

4. Refund Issued – Once received and inspected, we will process your refund within 5-7 business days to your original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

2. Exchange Policy

Eligibility for Exchanges

• Exchanges are available within 14 days of delivery for:

  • Size or color changes (subject to stock availability).

  • Defective or incorrect items received.

How to Request an Exchange

1. Contact Us – Email service@foamsnet.com with:

   • Order number & product details

   • Preferred exchange item (if applicable)

2. Return the Original Item – Follow the provided return instructions.

3. Receive Your Exchange – Once we receive the returned item, we will ship your replacement.

Note: If the requested exchange item is out of stock, we will offer a refund or store credit.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Notify Us Within 48 Hours – Email service@foamsnet.com with:

   • Order number & product details

   • Clear photos/videos of the issue

2. Resolution Options – We will offer one of the following:

   • Free replacement (if available)

   • Full refund (including return shipping costs)

   • Partial refund (if you choose to keep the item)

Note: We may require return of the defective item for quality inspection.

4. Important Notes

• Return Shipping Costs – Customers are responsible for return shipping unless the return is due to our error.

• Processing Time – Refunds & exchanges may take 7-10 business days after we receive the returned item.

• International Returns – Duties/taxes are non-refundable; customers may be responsible for return customs fees.